Network & Connectivity Operations Engineer (VMware / NSX) (Level II, SR, Lead) (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

We are searching for a Network & Connectivity Operations Engineer (VMware / NSX) who will be responsible for designing, implementing, and supporting secure, highly available network connectivity across multi-tenant cloud environments. This role operates at an advanced technical level, focusing on VMware NSX and software-defined networking to enable scalable, resilient, and secure customer solutions.

This position is open across Level II, Senior, and Lead levels, depending on the candidate's experience, scope of expertise, and ability to operate in complex, customer-facing environments.

This is a customer-facing, Tier 3 engineering role that owns complex escalations, resolves advanced network issues, and ensures SLA-driven performance and availability. The engineer plays a critical role in delivering standardized managed services, supporting migrations and upgrades, and acting as a trusted technical advisor to customers while mentoring junior engineers.

PRIMARY RESPONSIBILITIES

Design, implement, and support network connectivity solutions within multi-tenant VMware environments, with a strong focus on NSX

Troubleshoot complex network issues across east-west and north-south traffic flows, including routing, firewalling, and segmentation

Serve as a Tier 3 escalation point for advanced connectivity and network-related incidents

Ensure network performance, availability, and reliability in alignment with defined SLAs and customer expectations

Configure and manage NSX components, including logical switching, routing, distributed firewall, load balancing, and VPN services

Implement and enforce microsegmentation and security policies to protect customer environments

Support customer onboarding, migrations, and platform upgrades, ensuring seamless connectivity and minimal disruption

Collaborate cross-functionally with cloud, infrastructure, security, and support teams to deliver integrated solutions

Participate in root cause analysis (RCA) and problem management activities to identify and prevent recurring issues

Contribute to the development and maintenance of standardized MSP service offerings and operational procedures

Automate and optimize network provisioning and operational tasks where possible

Act as a technical advisor to customers, providing guidance on best practices, architecture, and optimization

Mentor and support junior engineers, contributing to team development and knowledge sharing through Knowledge Base articles

QUALIFICATIONS

Minimum Requirements (Level-Based)

Level II Engineer

Bachelor's degree in a related discipline and 2+ years of experience in a related field

OR a master's degree with up to 2 years of experience

OR 6+ years of relevant professional experience

S enior Engineer

Bachelor's degree in a related discipline and 4+ years of experience

OR a master's degree with 2+ years of experience

OR Ph.D. with up to 1 year of experience

OR 8+ years of relevant professional experience

Lead Engineer

Bachelor's degree in a related discipline and 6+ years of experience

OR a master's degree with 4+ years of experience

OR Ph.D. with 1+ year of experience

OR 10+ years of relevant professional experience

Core Experience (All Levels)

Experience in network engineering within enterprise or managed services environments

Strong experience with VMware networking technologies, including NSX

Advanced troubleshooting skills across complex, distributed network environments

Experience operating in a Tier 3 support or escalation capacity

Ability to work in a 24x7 on-call rotation as required

Certifications:

VMware certifications (e.g., VCP-DCV) strongly preferred

Foundational certifications (e.g., VCTA, CompTIA Network+, Server+) may be considered alongside relevant hands-on experience

USD 101,500.00 - 169,100.00 per year

Compensation:

Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 06/04/2026

EOE, including disability/vets