Regional Field Service Technician - Fort Wayne, Indiana

Intralox has a position available for SERVICE+ Technician in the Fort Wayne, IN area. This position requires a strong mechanical background to provide technical service and support for low-tension polymer belting technology in conveyor applications. Effective planning and communication skills are also needed to manage a territory of approximately 5- to 6-hour (400-mile) radius. The SERVICE+ Technician must be available for some further travel throughout North America as needed, including Canada, but this is anticipated to be low volume.

Asatechnical resource, your role is tosupportproactive connectionswith customersto strengthen our partnerships by highlighting the value our transformative technology brings as well as providing reactive support when needed. The SERVICE+ Technician will also work closely with account managers to ensure alignment and foster a team atmosphere. You will develop deep professional relationships with dedicated production plants by consistently providing world-class service and results. You will proactively schedule service visits to maximize overall effectiveness. You will identify opportunities, train customers onsite, and respond timely to customer issues.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businessesworldwide.

Our global workforceof over 3,000 employees in 20+ countriesconsist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 50 years.

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

Responsibilities:

Support and promote low-tension polymer conveyor belt applications

Effectively communicate and build relationships with account managers and customers

Support, coordinate and perform belt installations in customer facilities

Troubleshoot and correct problem installations or applications in the field

Find solutions on-the-fly and determine/communicate opportunities

Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and especially in person at customer facilities

Inspect conveyors to gather detailed technical information on opportunities for improvement

Communicate belt and conveyor recommendations verbally and in written reports

Arrange and execute efficient travel on short notice, including nights and weekends

Occasionally perform belt performance program calculations

Maintain the professional appearance and safe operation of the service van and equipment

Service emphasis upon Food customers in a particular geographic region in North America

Periodic air travel required, reasonable access to regional airport

Relentless self-evaluation, continuous improvement, and striving for improved customer touches

Requirements:

High school diploma or equivalent; further education is a plus

At least two years manufacturing, mechanical or agricultural experience

Strong mechanical background, ideally with experience in processing or conveying equipment

Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision

Customer service oriented personality and approach

Excellent English verbal and written communication skills

Computer proficiency, including demonstrated experience with Microsoft products

Preferred OSHA saf