Fulfillment Manager

Productiv is a high-performance third-party logistics (3PL) company specializing in kitting, assembly, and omnichannel fulfillment for some of the biggest consumer brands in the country. Nine of every ten of our clients are billion-dollar brands. We move 30 million+ kits a year. We run 14 operations nationwide, with our DallasFort Worth campus serving as one of our flagship hubs and we're growing fast. Learn more at www.getproductiv.com .

About the Role

We're hiring a Fulfillment Manager to lead the floor at our DFW fulfillment center including a custom fulfillment program we're building for one of the most recognized global premium coffee brands in the world. This is a hands-on, people-first leadership role. You'll lead a team running high-volume D2C e-commerce fulfillment for some of the most recognized brands in the country, including a custom program we're building for a top-tier global brand.

If you've led people in a warehouse, fulfillment center, distribution center, 3PL, or e-commerce operation and you take pride in building strong teams and running a tight ship we want to meet you.

• Lead, coach, and develop a team of supervisors and warehouse associates across kitting, picking, packing, and shipping
• Set the daily game plan assign work, balance labor across shifts, and keep your team focused on hitting daily goals
• Walk the floor every day, solve problems in real time, and stay connected to what's actually happening with your team
• Be the operational face of Productiv to our client leadership own KPI reporting, lead operational reviews, and represent the team in client conversations.
• Champion a culture of safety, accountability, and pride in the work
• Build the bench train associates into leads, leads into supervisors, and grow your team from within
• Handle scheduling, attendance, coaching conversations, and basic performance management
• Partner with Client Services and Program Managers to support new program launches and seasonal peaks
• Keep standard operating procedures (SOPs) sharp and look for simple ways to improve flow and accuracy

What We're Looking For

• 3+ years of leadership experience in a warehouse, fulfillment center, distribution center, 3PL, or e-commerce operation
• Proven success managing and developing teams of 15+ associates
• Strong people leadership skills you know how to coach, hold people accountable, build trust, and bring out the best in a team
• Comfortable using a Warehouse Management System (WMS) and reading basic operational reports
• Calm, steady presence under pressure with strong communication skills
• High school diploma or GED required bachelor's degree is a plus but not required (your experience counts more)
• Willingness to work on-site in Grapevine, TX with flexibility during peak periods

What We Offer

• Competitive salary: $65,000 $75,000 per year , based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Real career growth we promote from within and we mean it
• Direct access to decision-makers no corporate ladder to climb just to get an answer
• A team that solves problems together at a company that's actually growing

Nice to Have (Not Required)

• Bilingual in English and Spanish is a plus, but not required to apply