Fulfillment Supervisor

You in This Role

In this role, you'll oversee the picking, packing, and shipping operations of our warehouse, ensuring accurate, timely, and safe fulfillment of customer orders. You'll manage a team of fulfillment associates, drive operational consistency, and act as the point of escalation for inventory, quality, or workflow issues. This role requires leadership, hands-on understanding of warehouse operations, and a commitment to developing your team in a fast-paced manufacturing environment where accuracy and efficiency are non-negotiable.

If you're passionate about coaching, process improvement, and delivering mission-critical order fulfillment, you'll thrive here. This is your chance to lead a growing U.S.-based manufacturing fulfillment team and ensure our products reach customers on time and in perfect condition.

A Day in the Life

• Supervise and coordinate the daily activities of warehouse associates
• Ensure all fulfillment stations meet production, accuracy, and safety standards
• Conduct quality checks on outbound shipments and inventory accuracy
• Identify, troubleshoot, and escalate equipment or workflow issues
• Train, mentor, and support associates to develop skills and maintain performance
• Monitor adherence to safety, handling, and inventory protocols
• Collaborate with management to implement process improvements
• Maintain documentation of fulfillment, inventory, and team performance metrics

What You'll Do

• Lead a team of fulfillment associates to deliver high-quality, accurate shipments
• Drive accountability, attention to detail, and efficiency at both workstation and team levels
• Ensure daily and weekly order fulfillment targets are met without compromising quality
• Develop team members' skills through coaching, training, and feedback
• Support continuous improvement initiatives to enhance efficiency and reduce errors
• Serve as the escalation point for inventory, safety, or operational issues
• Represent U.S. manufacturing and fulfillment standards through leadership, attention to detail, and process consistency

What You'll Bring

• Strong leadership and team management experience, preferably in warehouse, fulfillment, or manufacturing operations
• Hands-on familiarity with shipping, receiving, inventory control, and order fulfillment processes
• Experience in major shipping platforms including UPS, and FedEX, DHL and international shipping proficiency.
• Commitment to safety, quality, and operational compliance
• Excellent communication, coaching, and problem-solving skills
• Familiarity with Lean Manufacturing principles, 5S methodology, and continuous improvement techniques
• Ability to stand, observe, and support operations for extended periods