Field Service Technician - Eastern Iowa/Western Nebraska

Our Opening and Your Responsibilities

Role/Purpose:

The Mettler Toledo Product Inspection Field Service Engineers (FSE) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline x-ray, metal detectors, or Hi-Speed Checkweighers. PI FSE's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

The Field Service Technician is responsible for Essential Duties and Responsibilities:

Locations -

Eastern Iowa

Western Nebraska

Satisfy all Safety Requirements for both MT-PI and Customer Sites

Attend daily tier calls led by a Regional Service Manager

Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations

Develop and maintain good customer relationships; Become the customer's trusted advisor

Identify root cause of service issues (first time fix)

Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner

Keep up with ongoing technical training

Weekend/afterhours work as required based on workload and rotation

Overnight travel as required - Travel 100%

Maintain company supplied equipment, tools, and inventory

In addition to our core values, all employees must follow the Code of Conduct (i.e. keeping a professional appearance)

Other duties and tasks as assigned

What You Need to Succeed

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Required Knowledge, Skills and Abilities:

Ability to use all types of hand tools and digital test equipment

Knowledge of mechanics, electronics, and distribution systems

Working mechanical knowledge of conveyor systems

Working knowledge of AC and DC electrical distribution systems

Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics

Self-motivated for high performance

Strong verbal and written communication skills

Customer focused

Detail oriented

Experience working in a fast-paced environment and meeting tight time constraints.

Fluency in English and Spanish a plus

Minimum Education / Experience Required:

High School Diploma or a GED required.

Associate of Science in Electronics or Engineering Technology, or equivalent work experience preferred

Physical Demands & Work Environment:

Field Service Technicians are required to work in the following environments with the listed physical demands with or without reasonable accommodation.

Constantly works around moving mechanical parts in conditions that include cold and hot temperatures, and humid environments.

Occasionally works in damp/wet environments to include meat & diary plants. Occasionally exposed to allergens, i.e. peanuts.

Occasionally works in explosive environments.

Noise level may by loud at times.

The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed.

Ability to constantly lift and move tools and equipment up to 75 pounds

Ability to regularly climb (ascend/descend) stairs and ladders

Constantly stands, walks, stoops, kneels, crouch or crawls. Constantly positions self to service machinery in tight and/or dark spaces.

Must be able to constantly visually inspect machinery, computers, tools and parts

Ability to constantly operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane.

Occasional shift differences (early morning/late